We received 2 emails yesterday - one with an amount equivalent to the yearly levy for 2012 that was listed as a refurbishment levy, and the other, the actual levy.
After emailing back asking what this refurbishment levy is, I received another email today stating that the other email was incorrect and that the correct amount for the refurbishment levy will be sent shortly. See below.
"Dear MemberWe would like to alert you that we have experienced a technical anomaly which, most regrettably, has led to us issuing you with a pro forma statement / invoice, in respect of your Refurbishment Contribution, which reflects an incorrect amount.Please accept our sincere apologies; we are rectifying the situation as a matter of urgency. Please be so kind as to disregard the pro forma statement / invoice received, you will receive the correct one shortly.We are grateful for your understanding and for accommodating our intention to make amends, as a matter of priority.Yours sincerelyRoyal Hospitality Services"
This leaves me with an uneasy feeling. In the past and for a number of years, our other S.A. timeshare kept charging us relatively high extra levies. We finally had enough and are in the process of selling it back to the resort.
Just hope we don't have to sell Sudwala also since we've enjoyed using it for trading thus far.
With the change of management, I hope they don't see owners as cash cows.
After emailing back asking what this refurbishment levy is, I received another email today stating that the other email was incorrect and that the correct amount for the refurbishment levy will be sent shortly. See below.
"Dear MemberWe would like to alert you that we have experienced a technical anomaly which, most regrettably, has led to us issuing you with a pro forma statement / invoice, in respect of your Refurbishment Contribution, which reflects an incorrect amount.Please accept our sincere apologies; we are rectifying the situation as a matter of urgency. Please be so kind as to disregard the pro forma statement / invoice received, you will receive the correct one shortly.We are grateful for your understanding and for accommodating our intention to make amends, as a matter of priority.Yours sincerelyRoyal Hospitality Services"
This leaves me with an uneasy feeling. In the past and for a number of years, our other S.A. timeshare kept charging us relatively high extra levies. We finally had enough and are in the process of selling it back to the resort.
Just hope we don't have to sell Sudwala also since we've enjoyed using it for trading thus far.
With the change of management, I hope they don't see owners as cash cows.
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